1. INTRODUCTION AND SCOPE
NRG Transportation Inc. ("the Company," "we," "us," or "our") is committed to protecting the privacy and security of the personal information of our users, customers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://nrgtransportation.us/), use our vehicle shipping quote tools, or engage our brokerage services.
By using our Website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or submit information through our digital forms.
2. INFORMATION WE COLLECT
We collect several types of information from and about users of our Website, primarily to provide accurate logistics quotes and facilitate vehicle transport.
2.1. Personal Identifiable Information (PII)
When you request a quote or book a shipment, we collect:
Contact Information: Name, email address, and phone number.
Shipping Details: Pickup city/zip code and delivery city/zip code.
Vehicle Specifications: Year, make, model, and operational status (Operable vs. Inoperable).
Financial Data: Credit card numbers or bank account details (processed via secure, PCI-compliant third-party gateways).
2.2. Automated Data Collection (Cookies & Tracking)
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Usage Details: IP address, browser type, operating system, and referring URLs.
Cookies: Small files placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but this may prevent you from accessing certain parts of our Website.
Web Beacons: Small electronic files (clear gifs, pixel tags) that permit the Company to count users who have visited those pages.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following business purposes:
Service Delivery: To provide instant car shipping quotes and arrange transportation with motor carriers.
Communication: To send you updates regarding your shipment, respond to inquiries, and provide customer support.
Marketing: To send promotional emails or SMS messages regarding our services, subject to your opt-in consent.
Internal Analytics: To improve our Website, quoting algorithms, and user experience.
Legal Compliance: To fulfill our obligations under federal and state transportation laws.
4. DATA SHARING WITH THIRD PARTIES
NRG Transportation Inc. does not sell your personal information to third-party marketing lists. However, we must share your data with specific entities to fulfill your service request:
4.1. Motor Carriers and Drivers
To facilitate the physical transport of your vehicle, we share your name, phone number, vehicle details, and pickup/delivery addresses with the assigned third-party Motor Carrier. Once a carrier is assigned, they become an independent "Data Controller" of the information provided to them for the duration of the shipment.
4.2. Service Providers
We may share information with third-party vendors who perform services for us, such as:
Payment Processors: To securely handle credit card transactions.
IT Support: For website hosting and database management.
SMS/Email Gateways: To deliver automated notifications.
4.3. Legal and Law Enforcement
We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, or protect the personal safety of users.
5. SMS AND TEXT MESSAGING COMMUNICATIONS
By providing your phone number on our quote form, you expressly consent to receive non-marketing and marketing text messages from NRG Transportation Inc.
Opt-In: Consent is obtained through a clear checkbox on our digital forms.
Opt-Out: You may opt-out of SMS communications at any time by replying "STOP" to any message.
Frequency: Message frequency varies based on your shipment status. "Message and data rates may apply."
6. DATA SECURITY AND PROTECTION
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Encryption: All financial data and personal details submitted via our quote form are encrypted using SSL (Secure Sockets Layer) technology.
Access Control: Access to personal information is restricted to employees and contractors who need the data to perform their specific job functions.
Vulnerability Monitoring: We regularly review our security protocols to protect against emerging cyber threats.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Quote Data: Non-booked quote data is typically retained for 12 months to allow for follow-up inquiries.
Shipping Records: Records of completed shipments are retained for a minimum of 3 years to comply with FMCSA record-keeping regulations.
8. YOUR PRIVACY RIGHTS (CCPA & STATE LAWS)
Depending on your state of residence (e.g., California, Virginia, New York), you may have the following rights:
Right to Know: The right to request that we disclose what personal information we collect, use, and share.
Right to Delete: The right to request the deletion of personal information we have collected from you.
Right to Opt-Out: The right to direct a business that sells personal information to stop doing so. (Note: NRG does not sell data).
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise these rights, please submit a verifiable consumer request to sales@nrgtransportation.us.
9. CHILDREN'S PRIVACY
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information immediately.
10. CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page or via the email address provided in your most recent quote.
11. CONTACT INFORMATION
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
NRG Transportation Inc.
Address: NRG Transportation Headquarters: 641 Lexington Avenue, New York ,NY 10022
Working Duration: Monday to Friday: 9:00 AM to 6:00 PM
Email: sales@nrgtransportation.us
Phone: (716) 250-3068